Effective Date: Apr 24, 2025 This Privacy Policy outlines how TIAM, operated by UCAN Technology Solutions Inc. (Canada) and TIAM Global (UAE) (collectively referred to as "TIAM," "we," "our," or "us"), collects, uses, discloses, and safeguards your personal information when you use the TIAM platform. By using the TIAM platform, you agree to the collection and use of your personal data in accordance with this policy. 1. Scope and Legal Compliance TIAM complies with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and the General Data Protection Regulation (GDPR) for users in the EU. This policy applies to all users of TIAM, regardless of location. In addition, TIAM aligns its practices with other global standards, such as the California Consumer Privacy Act (CCPA) where applicable. 2. Information We Collect We collect the following types of information: Personal identification: Full name, date of birth, email address, phone number, nationality, residency, and government-issued identification. Account details: Login credentials, communication preferences, transaction records. Service data: Services requested, documents uploaded, messages sent, call logs. Technical data: IP address, browser type, device ID, geolocation, cookies. Identity verification: Biometric verification where required (e.g., facial ID or document scans). 3. How We Use Your Information Your data is used to: Create, verify, and manage your account. Facilitate secure communication with service providers. Process payments and issue receipts. Detects, prevents, and addresses security breaches or fraud. Comply with financial, legal, and regulatory obligations. Enhance platform functionality, usability, and customer support. 4. Sharing of Information We may share your information with: Verified service providers to deliver services you request. Payment processors and financial institutions for billing and compliance. Government authorities or legal representatives when required by law. Third-party identity verification and security providers under strict confidentiality. Internal staff with role-based access controls to provide support or technical services. We do not sell, lease, or trade your personal data to third parties for marketing purposes. 5. Data Storage and Retention Data is stored securely on encrypted servers located in Canada, the UAE, or other jurisdictions that meet data protection adequacy standards. TIAM retains personal and transactional data for at least 7 years for legal, tax, and audit purposes unless otherwise required. When data is no longer required, it is permanently deleted or anonymized. 6. Your Rights Depending on your jurisdiction, you may have the right to: Access, correct, or update your personal data. Request deletion of your personal data. Withdraw consent to data processing. Object to or restrict processing based on legitimate interest. Request data portability to another service provider. File a complaint with a recognized data protection authority. Contact us to exercise your rights. 7. Data Security Measures TIAM uses technical and organizational safeguards to protect user data: SSL encryption for all data transmissions. AES-256 encryption for stored data. Role-based access to sensitive systems. Multi-factor authentication (MFA) for admin and provider logins. Ongoing staff training and regular vulnerability audits. 8. Cookies and Tracking Technologies TIAM uses cookies and similar technologies to: Enhance user experience and performance. Track platform usage and user behavior for analytics. Remember login sessions and preferences. Users can manage cookie preferences via browser settings. Blocking cookies may impact platform functionality. 9. International Data Transfers Data may be transferred across borders where TIAM, its partners, or processors operate. TIAM ensures appropriate legal mechanisms are in place (e.g., Standard Contractual Clauses, adequacy decisions) to safeguard international transfers. 10. Third-Party Links and Services TIAM may contain links to third-party services or websites. This policy does not cover third-party platforms. We encourage users to review the privacy terms of any third-party site. 11. Children’s Privacy TIAM is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from individuals under 18. If we become aware, we will delete the data promptly. 12. Policy Updates TIAM may update this Privacy Policy periodically. Material changes will be communicated via the platform or email. Your continued use of TIAM after updates constitutes acceptance of the revised policy. 13. We use Umami, a privacy-focused analytics tool, to collect anonymous data about website usage. This helps us understand how visitors interact with our site without using cookies or collecting personal information. 14. Contact Us For any questions, complaints, or data access requests, contact: Mail: UCAN Technology Solutions Inc. By using TIAM, you confirm that you have read, understood, and accepted this Privacy Policy and agree to the handling of your data as outlined above. Contact Us Email: [email protected]